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Home » Articles » 2004 » January

The Experts at Futureshop
Posted by Brad Pineau on January 28th, 2004 at 6:56 pm AST     [17194 views]

I popped into the Charlottetown Futureshop last night to pick up a new video card for my PC at work. I was looking at their selection, and one of the sales guys came up and asked if I needed help. I asked him if they had any of the cheap GeForce video cards left (there was none left on the shelf), and he asked me what kind of computer the video card would be for. Thinking of my home PC, I mistakenly said I had a Pentium Celeron computer. He quickly informed me that the video card I was looking for wouldn't work on my PC anyways, since Celeron computers don't have AGP slots.

Well, I didn't say anything to him, I just said "ok" and left the counter... but the whole time, I found what he said quite confusing. My home Celeron PC indeed has an AGP slot, with an 8 meg AGP video card in it... making what he told me complete bs.

It makes me wonder... how many times do these "experts" at Futureshop (or other stores) give incorrect information to customers. If I didn't know the difference... I probably would have ended up buying a PCI video card... and end up missing all the goodness of AGP.
 

308 Replies

Posted by Melissa on January 28th, 2004 at 7:12 pm AST [email] [website]

I don't know, but one time some little twerp that was working there called me "ma'am". I wanted to kick his khaki wearin' butt. ;)

Posted by Ron Myers on January 29th, 2004 at 1:56 am AST [email] [website]

Melissa .. LOL.

Most of the people that work there and many other places like it don't really know enough other than the fact that they have to make sales. Once I was at Futureshop and asked a sales associate if I could use a PC so that I could read some reviews online .. so he (very nicely, I have to give him that) took me to a PC and the futureshop site and then I asked if I could leave the site to look at some other peoples reviews ( I didnt want to see futureshop reviews #$%@ that ). He said no it is against our "Security Policy" so I said "fine" ... walked around the corner went to another PC clicked on the WinXP login hint which was "Met our" ... so "target"(its a retail store) .. typed it in .. and then browsed with that password ... High security! BTW I did end up buying the item I looked at the reviews for.

Shopping online is so much easier!

Posted by Mandy on January 30th, 2004 at 1:43 am AST [website]

They know me too well at our local Future Shop, but I know I for one sure do love going to the one in Moncton and asking them about the Macs... it's a laugh and a half every time.


Posted by MeatMan on July 22nd, 2004 at 6:33 pm AST [email] [website]

Greetings...

I stumbled across your page in a search for Futureshop and thought I'd chime in on your blog, take a peek at Abattoir.Net and read-up on my great experience at Futureshop the other week... They are indeed idiots.

MeatMan

Posted by Liam Hatch on July 24th, 2004 at 4:39 pm AST [email]

Hello all, my name is Liam and I am an employee at a futureshop in Ontario. Isn't it a bit narrow minded and pigheaded to call all associates "idiots", and "twerps"? Some people who work at futureshop are not the nicest or most helpful of people, but every company has its bad apples. If you'd like my opinion, go shopping during the day, and ask a NON-COMMISSIONED associate for assistance (Like myself) we usually give honest unbiased, opinions. Thank you




Liam

Posted by Anonymous on August 1st, 2004 at 4:55 am AST

You told the salesperson that you had a "Pentium Celeron" computer? I worked in computer sales for Futureshop for 3 years and could not even begin to tell you how many times i've heard that. Usually it is from people who don't really understand what they are talking about and therefore do not have the newest computer that would take an AGP card. If somebody came to me with a "Pentium Celeron" computer built by HP or compaq, probably a couple years old, chances are you do not have an AGP slot! Now if he sold you an AGP card that did not work for your computer would you still feel the same way? You have to understand that the majority of customers are not that educated on computers and seem to put the blame on futureshop everytime something doesn't work the way that they feel it should. Did you specifically tell the associate that you had an AGP slot or did you even know yourself? Obviously the associate was just trying to qualify you on your purchase first and maybe made a small error since assuming that you had a celeron pentium computer, probably didn't have an AGP slot. Now if you went in to purchase a video card that didn't work with your computer because you already knew what you wanted - then who would you blame?

Posted by Ron on November 10th, 2004 at 8:37 pm AST [email]

Future Shop caused me so much grief I will never buy there again. I carefully explained the work I needed to do, and that I was considering a switch from Mac to Windows. The salesguy recommended an IBM at the time. I wouldn't do anything he promised, and I am a pretty well versed guy in Mac, so I asked for my money back a few weeks later. No Way. FS wouldn't give up a dime. I phoned IBM (many times) and they said that the machine would not do what I needed as it wasn't designed for it. The salesman lied and then refused to help, the store manager said I was lying and backed up his sales guy, and eventually IBM sorted out my problem. He indicated that he had spent quite some time fixing up messes from Futureshop promises and seemed to indicate it would have been better for IBM if FS didn't sell their brand. As an Apple guy (I went back to the mac!), I trust IBM more than FS anyday.
I had a friend once who trained as a FS salesman, but he couldn't do it as he felt the training comprimised his integrity

Posted by spud on November 22nd, 2004 at 4:42 pm AST

who is making you shop there?

Posted by Anonymous on November 25th, 2004 at 8:34 pm AST

I will not shop on-line at Futureshop.ca again. After I waited for two weeks, my prepaid parcel is now being used by someone in the Arctic - they happily signed for it yesterday while I sit at home looking at my credit card bill! Calling the 1-800 is a frightful experience unless you enjoy rude and condescending "service".

Posted by Dan on December 2nd, 2004 at 6:28 pm AST [website]

I am a Future Shop employee in Ontario, and like my fellow staff member Liam, I have some information for you. We are not all idiots or shitty salesmen. I have some of the lowest numbers in my store, but I spend the time with people teaching them about the technology. I have been with the company for over a year, and so far my spending time teaching people is starting to pay off, as I have built a good customer base for the store and for myself.

Albeit, some people in the stores no shit all about the products and don't care, but we FS employees aren't all like that. I for one know more about almost any product in my store than anyone else. Yes ANY product. Dept doesnt matter, I take the time to learn. You cannot go into a job blind of knowledge and expect to do well.... I wouldn't try to operate a crane without instruction/knowledge of the machinery and equipment, so why would we sell with out PK?

Most new hires spend at the minimum 1 week 8 hours a day training PK and operations. Occasionally it doesn't go that long, but most do. For me I trained for a month (new store opening, and we were the first staff).

So, please take into consideration that many of use FS'ers are knowledgable and do know what we are talking about, you can find us because we will find you.... when we are done with the previous customer!

Posted by bob higgins on December 5th, 2004 at 7:10 pm AST [email]

yea... we dont know half the stuff we should.. we normally read the package while were saying our sales pitch..

Posted by anonymous on December 8th, 2004 at 4:14 pm AST

Heres the thing, I also work at futureshop and there are about 5000 products on the shelf in Computers alone. Your naive to think a salesman there knows everything about each and every product. The video card issue was obviously a mistake but at our FS they take training and product knowledge very seriously with weekly updates and seminars. Now most salesman there, and i'm not saying all will take the time to acknowledge that they dont know and pursue the right answer whether it be via fellow associate or online.

Now at the same time, dontyou think if you all had bad experiences you should have relayed that information to a manager. I'm sure a manager would have dealt with the problems in very favourable ways and then rectified the 'knowledge' issue with the salesman. See the problems arise when people like yourselves complain and complain but do nothing to help solve the true problem or EVEN complain to a person that is able to solve it. Yet i guarantee you've all been back into the store, and even asked someone a question.

One last thing about the macs... its 'laughable' because owning a macintosh is 'laughable'.1.8% Market share and dropping fast, speed issues, progam compatibility issues.. If you knew much about computers you'd know you should have bought a compatible pc.

Posted by Another Whiney Futureshop Employee on January 25th, 2005 at 4:27 am AST

hey, I'm also a employee at futureshop. Actually, at the Charlottetown one (what's with the Ontario people?). I'm an entertainment associate, not to be confused with a sales associate. Basically the difference is that I make no money (i.e. non-commision). I work in the big middle section selling CDs, DVDs, and the like. I think most people working at Futureshop are a little bit on the lower end of the gene pool but they do usually know what they're talking about. It's the 20% that don't that fuck it up.
Generally though, they will sell you whatever has the highest GM, and not what's best for you. Sure, they'll try to satisfy you, but that's secondary.
Regardless, not all of are dumb (e.g. I sell CDs and I own about 1000. If you ask me something about CDs, odds are, I'll know. If I don't, then honestly, I make the same I made at Dairy Queen, so...). Anyhow, I don't blame you. I sometimes think all the customers are half-wits.

Posted by Whiney guy from last post on January 25th, 2005 at 4:31 am AST

oh, and yeah, all the PC passwords are "target". That's great. :)

. . . and that guy made up the security policy. I let people go to whatever site they want.

Posted by Poonis on February 6th, 2005 at 5:10 am AST

Lo all, another futureshop employee here, from Edmonton, Alberta.

Yea, that part about the security policy is bs.

Anyways, back to my rant. I work at a Futureshop in Edmonton, as an SA in computers, selling peripherals. Im non-commisioned, and therefore i could hardly give a fuck when it comes to upselling a customer. I give the customer what i think will be a good product for their personal needs, at a pricepoint that they agree with beforehand. No upselling at all, unless they initiate it.

Also, from my experience, most of my fellow SA's at computers seem to know more then their fair share about the products they sell. Personally, if I don't know much about a product, I straight up tell the customer that, as there is no point in wasting time. Most of the SA's that i work with are the same way, honest, and straight up. We don't get paid much, so losing a job over an angry customer doesn't really matter. If I am getting annoyed with a customer, i will tell him, and most of the time, things work out. Its people who come in and try to test every angle of you that piss me off. You can't come in and expect the salesman to know some obscure knowledge that u whip out just for the occasion.

Ok, this has been a very unstructured, nonsensical post. Next time you go into a FS, bring some knowledge with you, and fuckin chill out, be patient. We will help if you ask, just be polite and patient.

Posted by J.R. futureshop store manager on February 14th, 2005 at 2:52 am AST [email]


hello all

let me just start with how many truley ignorant people there are in our country.....Have any of you that have bought electronics ever thought to read the manual that comes with the product to learn what and how to use it????
have any of you ever thought to phone the 1-800-number the manufacturer(the company that makes, tests and warrants the product) to get help when you can't figure out how to work the product because your too ignorant to once again read the manual.
people complain that we always offer extended warranty ......why wouldn't we? if you can't pick up a phone or read a manual to learn how to use /fix the product then it is pretty safe to say you are going to need an extended warranty.!!!

that is customer service

And should you be the one asking and buying certain products it is not my, nor my associates responsibility to know that you may be buying the wrong solution(because lets be honest 8/10 customers can't read a manual or phone a 1-800 number or understand that we arent pulling the money from your wallet ....you give it to us) and therefore they are trained to ask questions to get a clear picture of what you ignorant customers truley want and need.

that is customer service

rebates are offered by the manufacturer.....just because you bought the product at FS doesnt mean i am responsible for a manufacturers rebate....that rebate is honored once again just like the warranty ...by the manafacturer and is valid at london drugs, staples, best buy, office depot etc. SO CALL THEM IF IT HAS TAKEN MORE THAN 2 MONTHS TO ARRIVE.

don't give me the old "i am never shopping here again" speech either... the next time you are angry because you havent followed my instructions above on products YOU chose to purchase remember ---- once again ignorance is ONLY buying products from stores that don't offer the best prices and selection in canada. I feel truley sorry for you and your ignorance.....and so does my family because your constant ignorance is truley difficult to overcome on a daily basis....and my family sees it on my face when i get home at every night.

have a "fantastic" day
J.R.


Posted by FutureShop Employee on February 14th, 2005 at 11:22 am AST

I also work at FS in Quebec, and it has been four and a half years. In any company you will find a few bad eggs, but most of our sales staff know what they are doing, and are very knowledgable. Don't you think that if everyone was not satisfied with our service and sales staff that futureshop wouldn't be future shop anymore, i would think that we would be long gone by now. so i think that were doing a pretty good job.

Posted by Bob on March 10th, 2005 at 2:05 am AST [email]

Umm....there have been different voltages on AGP cards over the years...
being it was in 2005 you were there...chanches are an '8' mb card
(which is lame by any standard)is old enough to warrant a raise of the eyebrow.....and to say anything on the shelves of computer stores now would "Not" work would normally be a good assumption to make.


Sounds like you had no clue when you walked in the store to me...






Posted by mr shop on March 19th, 2005 at 3:57 am AST [email]

future shop rules,
u assholes blow
go fuck yourselfs

Posted by Ontario Futureshop on April 18th, 2005 at 12:56 am AST

I looked up Futureshop commercial on the internet, and found this webpage full of people complaining, really about nothing. And going to any other retailer the same thing could happen, and I guarantee you it does happen. If you say that you have a Pentium Celeron, which does not even exist. Its either a Pentium or a Celeron, I would assume you do not know too much about what your talking about. Many older Celeron based computers (judgeing by the 8mb card(old)) did not have AGP slots. Also many newer computers come surprisingly with no AGP. The associate only wanted to give you a good experience by selling a PCI videocard that would work for sure.

In our store we go throught 2 weeks of training at start and need to learn about all new products. I do not try to sell the most expensive items because I feel the customer will realize he/she could have gotten a cheaper product to do the same thing and will return it. The reason your IBM was not returned was because it was past the 14 day return policy on computers that is stated on the receipt and the wall. The computer probably can do what you want it to if you get the right software. There is way more software for PCs than Macs, so chances are the PC would do the job, just like the MAC. We do not even carry Macs in our store anymore since there is almost NO demand for them.

If the store was as bad as you guys say then we would not be expanding, making profits and growing. Please consider other things before you write things of this nature. Thank you.

Posted by spiderman69 on May 12th, 2005 at 4:15 pm AST [email]

I also stumbled across this site on route to finding a little tid bit about the security of the store. as i was reading i realized that you are all even nerdier than i am. I believe that you all need a girlfriend. Try taking off those big glasses, pocket protecters, and pull down those socks. Its time you take your eyes off that computer screen and join a sport. No chess does not count as a sport. Good luck in your adventures of finding a life and if you ever need anymore help on getting your life going you know where to call!

Spiderman69 OUT!

Posted by ashhole on May 18th, 2005 at 4:04 am AST [email]

hey, heres the thing i work at a futureshop in B.C., go through one day behind a customer service desk, and then tell me how you like it.......bittttches.

Posted by yo on May 22nd, 2005 at 4:07 am AST

i also work at futureshop. i don't know what to say about all these blurbs. knowledge: not all associates have good depth in product knowledge, but almost all of the time it's because they're new. also, keep in mind, there is hundreds of items in a futreshop store, all of which goes clearance in 8 mos or a year. which is when a new model comes out that has new specs that we have to learn. allot of people come in and expect us to know everything about everything. i try my best, but it is tough.as for warranty, it's pretty simple for me. i buy warranty on big $ items and stuff i see in often for repairs. i don't like to waste money either, but with my experiences it has paid off more than several times as i type on a new computer repalced by the warranty beacause it took more than sixty days to replace.

Posted by L on May 30th, 2005 at 3:29 am AST [email]

I worked there and wow I can honestly say I rarely ran into anyone(mobile) with acceptable product knowledge. If they said they didn't know that fine but the amount of misinformation and utter ignorance there was astounding. Your primary objective is to sell extended warranty and thats what you will get praise for, I never once hear any complment to anyone on their service. All they ever cared about was the $$ the put in the company pocket.
Fair price policy depended on who was the acting manager or who you were. Why do you think you make so much higher commision on the extended warranty garbage? Everytime you sell one your undermining your integrity as a person. I have never worked for an organization with as poor of managment or corporate culture.

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Posted by aNONYMOUS on June 5th, 2005 at 9:48 pm AST [email]

guess what,
the people out here dont shop at any other place.i guess you should go to th other outlets that are available and see what they know.
poeple who want to complain are those dumb asses who sit and watch TV whole day and dont even know how the atmospher of a hard selling floor is.If you had some sense you would go to the futureshop and argue prices rather than come home and complain.futureshop offers the best prices everywhere.I guess if you just want someone to talk to and seek advise just go to a pschologist.maybe they will listen to you.

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Posted by boner said it all on June 10th, 2005 at 5:18 pm AST [email]

Both of you need to invest more time mastering English. You'd garner more sympathy for 'the plight of the future-shit salesman' if your written language reflected the supposed attention to detail you'd have us believe your ridiculous, minimum-wage job demands.

A bit of advice:

- Your Future Shop name-tag isn't a Diploma. You aren't an expert on *anything*. I know this because *IF YOU HAD HALF A FUCKING BRAIN YOU WOULDN'T BE AIMLESSLY WANDERING ABOUT A WAREHOUSE, PRETENDING PRICE-LISTS ARE DIFFICULT TO READ!!!* Please, children. You're not even qualified to handle your employers cash--likely because the POS system is too complicated for you--nevermind that they don't trust you...

So, spend some time on language--see if you can determine the difference between 'your' and 'you're', work on practical application of said knowledge, and see if you can find a real job.

Losers

Posted by Give It a Rest!!! on June 14th, 2005 at 8:07 pm AST

Winning an argument, on the internet is like winning the special olympics, even if you win, your still a retard!

Posted by monk on June 18th, 2005 at 7:37 pm AST

Duh me agree.


By the way, what event did you win?

Posted by Matt on July 20th, 2005 at 1:02 pm AST

Hey, I'm a futureshop employee in Ontario and I agree with most of the CUSTOMERS!!

Futureshop has recently changed from total commision to partial commisioned and it has been a terrible idea. Now guys who could barely knew enough about thier own department, but could sell warrenty to lots of people, sell in 3 departments. Also they don't schedule as many people because these product experts are covering multiple departments. The whole thing is just a way for futureshop to make more money but they convince the employees that it's all for the customers.

Futureshop has a terrible track record for praising people who sell alot of warrenty even if it causes many probles because of dishonesty. While the employees that know the porducts well and are more honest are usually punnished for not "upselling" and not selling as much warrenty (PSP). They pretty much brainwash these young kids to belive selling the customer the highest GM,most expensive product is always best for the customer. Oh yeah they also think arguing with a customer about how much they need a ripp of service plan is a great idea too.

that's my 2 cents

Posted by Will on October 5th, 2005 at 3:32 am AST [email]

Hi, I'am an employee at a Futureshop store, I have a few tricks to get good service from a salesperson. Notice the colours on the sales man, if his/her tag is beige and says "Product Expert" on it, he is only paid on a comission basis and makes his money on selling expensive stuff; computer kits, laptops, tv's ect...

If u see red and it says "Sales Associate" on his tag, he/she is paid on an hourly wage and takes care of smaller products; peripherals, discmans, ect.. as well as customer service Q&A. So if u need info on why your printer won't print right, go see the red tags the guy or girl should be much more patient with u. Once u know that it makes more sense on how u get served at Futureshop. about the technical stuff, it varies per salesperson, some know more than others.

About the warranties, no one forces anyone to take it. But take my word for it, technology breaks, a lot, and more and more.

Other side of the medal

Posted by exFS on October 18th, 2005 at 2:06 pm AST [email]

I think it is great that all of these FS employees come on here to defend their company. The ironic part is that FS does not care about them at all. Did you know that Best Buy has a plan in the works to get rid of all you PE's in the next 3 years. Their theory is that they can replace all of you with min wage employees and save big $$. Just wait and see.

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